RSPCA Your Say 2022 Terms and Conditions

RSPCA Your Say (referred in the following document as the Supporter Panel) is hosted and managed by Beautiful Insights Ltd on behalf of the RSPCA.


By registering, you indicate that you accept these terms of use as laid out by Beautiful Insights, and that you agree to abide by them. You also indicate that you are at least 18 years old and are a resident of the United Kingdom.


The Royal Society for the Prevention of Cruelty to Animals (RSPCA) is a registered charity, no: 219099. Registered office: RSPCA, Wilberforce Way, Southwater, Horsham, West Sussex, RH13 9RS. For more information about the RSPCA please visit


Beautiful Insights’ registered office is located at Nower End, Nower Road, Dorking  RH4 3BX. For more information about Beautiful Insights please visit or email


All references to ‘we’, ‘us’ or ‘our’ in this documents refers to Beautiful Insights.


Completing surveys

Members of the Supporter Panel are free to complete as many or as few surveys as they wish and can withdraw from a survey without completing it. For exceptions to this, see section ‘Termination’ below.



If a member does not participate in any surveys over a period of 9 months, Beautiful Insights reserve the right to cancel membership, as inactivity will class the member as no longer an active member of the Supporter Panel. Beautiful Insights will notify via email before we do this after which you will have 30 days to notify us if you wish to continue being a member of the Supporter Panel. If we do not hear from you in this time we will cancel your membership permanently. Beautiful Insights also reserve the right to cancel membership permanently if we believe there have been multiple instances of misinformation and attempts to circumvent these Terms and Conditions.


The website

Although our websites and online research panels are always rigorously tested, Beautiful Insights does not guarantee that this website will operate uninterrupted or error/virus free.



Cookies are small text files that are placed on your computer by websites that you visit. For more information on cookies see The Supporter Panel uses the following types of cookies:

1st Party Cookies – A first-party cookie is set by the domain, such as the computer you are using to access the Internet, or the website, that you are on, to ensure that only those who are invited are allowed to participate to preserve the quality of our research, to track the success of our recruitment campaigns and provide extra data for our research analysis.

3rd Party Cookies: Analytical cookies to help us build the website interface such that it is accessible for people visiting the site on different devices (computers, smartphones and, tablets).


Fair Processing Notice

Beautiful Insights Ltd follows the UK Data Protection Act 1998 and personal privacy legislation. We undertake all research in accordance with the Market Research Society Code of Conduct, and ESOMAR guidelines. Information about how your personal data is used is set out in the RSPCA YourSay Supporter Panel privacy statement.


Collection and usage of Personal information -If you choose to register Beautiful Insights will ask for personal information (i.e. name, email address and date of birth etc). This information will be used to create your supporter panel login, send you follow-up survey invitations and to keep a record of who is or isn’t subscribed to the Supporter Panel (in order to ensure no one under 18 has become a member and ensure unsubscribed or excluded members cannot rejoin). This information will not be passed on to the RSPCA or other third parties and will never be used to directly market or sell products to you.


Demographic information – If you choose to complete the welcome survey Beautiful Insights will ask a number of demographic questions (e.g. profession, donation behaviour, region, pet ownership, age band etc). We ask for this information to help us select you for invitation to relevant surveys and conduct relevant analysis on survey results. This information will be anonymised and passed onto the RSPCA.


Attitudinal and Behavioural Information – If you choose to complete surveys Beautiful Insights will ask about your opinions and experience regarding a wide range of subjects relating to the RSPCA or the sector the RSPCA operate in e.g. fundraising, the RSPCA brand and RSPCA in the news. This is to gauge trends on an aggregate level. Where individual responses are extracted i.e. text/open responses these will be anonymised. This information will be anonymised and passed onto the RSPCA and will be used by the RSPCA to understand attitudes and behaviours of their supporters and assist in evidence-based decision making.


Supporter information – Beautiful Insights collect anonymous supporter information from the RSPCA to provide a specific link to relevant surveys in the supporter panel and to conduct relevant analysis on survey results.


Storage of information

Retention Schedule: Your personal information will be retained for up to five years in accordance with this privacy statement.

The Supporter Panel is a web-based SAS solution by Beautiful Insights. The servers are based in Ireland, but as AWS (Amazon Web Services) is a Cloud environment, they can be anywhere within the EU. This means they comply with EU legislation when it comes to privacy and security standards. In addition to this, the EU locations are Frankfurt (3), Ireland (3), London (3), Paris (3). These locations are managed and owned by Amazon.


Information rights

  1. The right of access to a copy of personal data we hold for you or correct inaccurate personal data: To correct your personal information or obtain a copy of the personal information Beautiful Insights hold about you, please write to: The Database Manager, C/O Beautiful Insights, The Mews, St Nicholas Lane, Lewes, East Sussex BN7 2JZ or email
  2. The right to object to processing: To request that Beautiful Insights cease to process your personal information please contact Supporter Services by emailing or calling 0300 123 0346 (lines open Monday to Friday, 9am to 5pm).
  3. The right to prevent processing for direct marketing: For the purposes of the Supporter Panel Beautiful Insights will not process your data for direct marketing.

Please note that if you choose to unsubscribe this will only unsubscribe you from the Supporter Panel and any related emails.


Notification of changes

Beautiful Insights reserve the right to modify this Terms and Conditions statement at any time. If we make significant changes to this policy, we will notify you here or by means of a notice on the Supporter Panel homepage and will be given the option to re-consent to the new terms and conditions.


Reporting a concern

If you have a concern about our information rights practices you can report it to the Information Commissioner’s Office (ICO). Please find their information below:

ICO Website:

ICO Helpline: 0303 123 1113

If you have been invited to take part in RSPCA Your Say via an email invitation, this is because you have shown support for the RSPCA. Information about how your personal data is used is set out in the RSPCA Your Say Supporter privacy-statement.

If you have any queries about RSPCA Your Say, please contact The inbox is monitored during working hours, Monday to Friday, 9am to 5pm. Or call Supporter Services on 0300 123 0346 (lines open Monday to Friday, 9am to 5pm).

RSPCA Your SayTM 2022